Refund policy

SEVORAS — Return & Refund Policy

At SEVORAS, every piece is crafted with intention and attention to detail.
If something isn’t right, we’re here to make it right.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unworn, unused, and unwashed

  • Have all original tags attached

  • Be returned in its original packaging

  • Include proof of purchase

To initiate a return, please contact us at:
support@sevoras.com

Once your request is approved, you will receive instructions on how and where to send your item.

Please note: Returns sent without prior authorization will not be accepted.

Return address will be provided via email upon approval of your return request.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
support@sevoras.com

We will review your case and resolve it as quickly as possible.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original order (if eligible) and place a new order.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items

  • Gift cards

  • Personalized or custom products

  • Items showing signs of wear or use

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Items must be unused, with tags attached, and in original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
support@sevoras.com

Contact

For any return or refund inquiries, please contact:
support@sevoras.com